Frequently Asked Questions
What is Drop about?
I can't find anything I want on Drop
We are doing our best to get more vendors to join the Drop family.
Do I have to go get my order myself?
Yes, you do. We are not a delivery service. No parking, no long waits, no queueing. You just have to head to your destination to pick it up and drive-thru like a boss.
How do I find out where the cafe/restaurant is located?
Click into the restaurant you are looking at, you’ll see an arrow icon next to the restaurant adrdress. Tap on it to show you how to get there.
Why do I have to allow Drop permission to get my precise location?
We track your journey to your destination so that we can give the vendor an estimation time of your arrival and let them prepare your order properly.
How do I pay?
It’s cashless, you’ll have to pay through online banking or credit card/debit card.
I've paid for my order. Why is my order rejected and how do I get a refund?
I'm sorry to hear that. There are a lot of reasons that may be why the vendor did not accept your order. We will do our best to notify vendors if that happens, making sure it does not happen again.
Do I have to wait for my order if I reached the cafe/restaurant?
When you arrive tap on 'I'm here' which will be listed below your order. Sometimes it takes longer for orders to be prepared, especially if you are close by.